Live Secure Tech

Come Join Us

Career Openings

Provide technical support to customers via phone, email, chat, and remote desktop tools.
Troubleshoot and resolve a variety of technical issues related to our software/hardware/products (depending on the company).
Escalate complex issues to the appropriate technical team.
Document customer interactions and resolutions to maintain a knowledge base.
Maintain a positive and professional conduct while providing excellent customer service.
Stay up to date on new technologies and company products.

Minimum of 1-2 years of experience in a customer service or technical support role.
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Proficient in using computers and various software applications.
Ability to work independently and manage multiple tasks simultaneously.
A positive and helpful attitude.

On-site Support: Diagnose, troubleshoot, and fix technical issues at customer locations.
Client Interaction: Understand client needs, explain technical situations, and provide excellent customer service.
Network Maintenance: Ensure uptime and efficiency of client networks (servers, routers, etc.).
Troubleshooting and Problem-solving: Analyze problems, identify root causes, and implement solutions.
Training and Guidance: Train client personnel on using equipment or software.

Bachelor' s degree in a technical field like IT, electronics, or engineering is often preferred.
Strong knowledge of hardware, software, and networking concepts.
Excellent troubleshooting and problem-solving skills.
Effective communication and interpersonal skills to interact with clients from diverse backgrounds.
Ability to work independently, manage time effectively, and prioritize tasks.

Troubleshooting & Resolution: Diagnose and fix technical issues with CCTV cameras, recorders, and software.
Customer Support: Assist customers via phone, email, or remote desktop to resolve CCTV-related problems.
System Maintenance: Maintain optimal performance of CCTV systems by performing updates and basic repairs.
Installation & Configuration (For some positions): Install and configure CCTV systems for new customers.
Knowledge Base: Document solutions and maintain a knowledge base to assist future troubleshooting.

Technical Skills: CCTV systems (cameras, recorders, software), networking.
Problem-solving: Diagnose, troubleshoot CCTV issues efficiently.
Communication: Explain technical situations clearly, listen well to clients.
Customer Service: Provide excellent technical support, stay calm under pressure.
Industry certifications, experience with specific CCTV brands.