Refund
- Home
- Refund
Return & Refund Policy
Thank you for shopping with LiveLine Enterprises your trusted source for CCTV Surveillance. We understand that sometimes a product may not meet your expectations, and we want to ensure that our customers have a hassle-free experience when it comes to returns and refunds.
OUR COMMITMENT TO YOU
At LiveLine Enterprises, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Policy
We offer a straightforward and easy return process within 2 days of receiving your order. If 2 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
No Questions Asked
We believe in the quality of our products, and we trust that you will be satisfied with your purchase. However, if for any reason you are not completely happy, we have a “No Questions Asked” policy. You can return the product within the stipulated 10-day period, and we’ll process your refund without probing into the reason
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please do not send your purchase back to the manufacturer.
HOW TO INITIATE A RETURN
- Contact our customer service team at +918268184819 within 2 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process, providing you with instructions and a return authorization, if required.
- Pack the item securely in its original packaging, and ship it to the address provided by our customer service team.
Refund Process
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically
be applied to your original method of payment within 2 to 3 days.
Exchanges
If you need to exchange a product for the same item, contact our customer service team, and they will guide you through the process.
Shipping Costs
Please note that the customer is responsible for the cost of return shipping, except in cases where the return is due to a defect or an error on our part.
Contact Us
If you have any questions regarding our return and refund policy, feel free to
contact us at info@livesecuretech.com or +918268184819
We appreciate
your
trust in our products and services.